Questions you may have
How long are your programs?
Our programs are 6, 12, or 24 sessions long (typically run over 3 to 6 months) depending on your unique situation.
Can I sign up for a single session?
Our goal is sustainable, long-lasting change, and we don’t believe that can be achieved in a single session. We offer programs because we’re not just here to inform or educate you—we’re here to understand you, support you, and help you implement diet and lifestyle changes that you’ll be able to maintain for the rest of your life.
Do you accept insurance?
We’re considered an out-of-network provider with all major insurance providers. If you choose to submit claims to your insurance company for reimbursement, we can provide you with all of the necessary documentation (sometimes called a “superbill”). Each insurance plan is different, so be sure to verify your individual coverage and eligibility.
Can I pay my bill over time?
Yes, we offer a variety of interest-free (0%) payment plan options so that you can pay for your program over time, on a schedule that works for you. We currently offer 3 and 6 month payment plans. If you have additional questions, please email us at email@example.com.
Can I pay with my HSA/FSA card?
Yes, most HSA/FSA providers allow you to spend your pre-tax dollars on our services. Occasionally your HSA/FSA provider may require a letter of medical necessity signed by your doctor to approve your payment. We’ll work with you and your doctor to make sure you have the documentation you need.
Will you put me on a restrictive diet?
We’ll never put you on a restrictive, one-size-fits-all diet. In fact we take the opposite approach—we’re focused on expanding your diet to include as many foods as possible. We’ll work with you to identify your trigger foods and help you incorporate alternatives into your diet.
Do you sell dietary supplements?
No. We aren’t affiliated with or compensated by any supplement company. We recognize that certain dietary supplements can be helpful but only when supported by scientific evidence and under the supervision of a registered dietitian.
Do you do food sensitivity testing?
We don’t, and we’re happy to share why. We believe deeply in following the science, and while sensitivity testing is increasingly popular, there isn’t strong, conclusive evidence to support it. The National Institute of Health considers these tests to be “non-standardized and unproven” for the diagnosis of food allergies and sensitivities, so this isn’t a part of our programs.